Water Billing Analyst

Posting Id: 3370

Department: Corporate and Financial Services

Division: Financial Services

Section: Revenue and Billing Services

Job Grade: SEA35 Grade 05

Rate of Pay: $76,538.00 – $90,043.00

Job Type: Permanent Full Time

Employee Group: SEA

Replacement/New Position: Replacement for Existing Vacancy

Posting Type: Internal and External

Posting Date: 06/12/2026

Application Deadline: 06/26/2026

Position Summary

Reporting to the Supervisor, Water Revenue, the Water Billing Analyst is responsible for administering the City’s water, wastewater and stormwater billing and receivables processes, ensuring accuracy, completeness, and timeliness across all billing cycles and financial transactions.

This role coordinates meter reading activities, manages billing system inputs and outputs, processes high-volume payment files, and leads investigations into billing discrepancies. The Analyst works collaboratively with internal teams, contractors, and financial institutions to maintain system integrity and service delivery standards.

Purpose & Impact

 This role is critical to ensuring the integrity, accuracy, and reliability of the City’s water billing and receivable processes. The Water Billing Analyst directly supports revenue assurance, regulatory compliance, and customer trust by maintaining strong financial controls, administering complex billing functions, and resolving escalated billing and collection issues.

Key Duties and Responsibilities

Billing Administration & Meter Data Management

• Coordinate with third-party contractors to schedule meter reads, export reading routes, and import completed reads
• Create and manage meter reading files for billing system integration
• Upload and validate completed meter reading routes and process into the billing system Generate and administer water billing cycles, ensuring accuracy and adherence to timelines Generate water bill batches and prepare files for printing, verification, and distribution Collaborate with third-party vendors for bill print production, secure file transfer, and delivery
• Process and document billing adjustments accurately and in accordance with applicable policies, supporting information, and approval requirements

Meter Management & Service Order Administration

• Prepare, issue, and track service orders for meter-related work assigned to external vendors in accordance with operational requirements and service timelines
• Receive completed service order information from external vendors, review supporting details, and follow up on outstanding, incomplete, or unclear submissions
• Input completed service order information into the billing system accurately and on a timely basis to support billing, meter records, and account updates
• Review service orders for accuracy, completeness, and consistency before processing, and resolve discrepancies to maintain reliable meter and billing data

Exception Handling & Billing Analysis

• Review and analyze water billing exception reports (e.g., high/low consumption, irregular reads, etc.)
• Investigate discrepancies and apply appropriate billing adjustments, estimates, cancellations, and service orders
• Work collaboratively with billing staff to resolve complex meter reading anomalies
• Monitor and improve data quality across billing inputs and outputs

Payment Processing & Reconciliation

• Administer high-volume payment processing, including bank file uploads and transaction posting
• Process pre-authorized debit (PAD) files for water, wastewater, and stormwater billing cycles
• Coordinate with financial institutions (e.g., Royal Bank) for secure file transfers and payment processing
• Reconcile daily payment files with sub-ledgers and general ledger accounts to ensure completeness and accuracy
• Investigate and resolve payment discrepancies in collaboration with payment processors and financial institutions

Collections & Receivables Management

• Lead water receivable collection processes in accordance with municipal by-laws and timelines
• Initiate and monitor collection activities, including reminder notices, landlord notifications, and transfers to tax accounts
• Apply and reconcile administrative charges and collection-related transactions
• Review collection notices and journals to ensure accuracy, consistency, and quality control
• Act as subject matter expert for escalated collection matters

Controls, Risk & Financial Accountability

• Ensure accurate and complete billing, payment processing, and receivable balances through regular reconciliation activities
• Identify, investigate, and resolve discrepancies across billing, meter data, banking files, and financial systems
• Maintain audit-ready documentation for billing adjustments, manual entries, and overrides
• Support internal and external audits by providing documentation and responding to control-related inquiries
• Monitor data integrity to prevent revenue leakage and ensure compliance with financial controls and municipal policies

Stakeholder & Vendor Coordination

• Coordinate with third-party vendors (meter reading, print/mail, payment processors) to ensure service delivery standards are met
• Collaborate with Finance, IT, Customer Service, and external partners to maintain end-to-end process effectiveness
• Escalate issues impacting billing timelines, data accuracy, or financial processing as required

Customer Service & Dispute Resolution

• Provide subject matter expertise on water billing, meter reads, and account inquiries
• Lead investigations and provide defensible resolutions for escalated billing disputes
• Interpret by-laws and billing policies to ensure consistent and equitable outcomes

Work Environment & Complexity

• Operates within a high-volume, transaction-based environment with strict processing timelines
• Manages multiple billing streams including water, wastewater, stormwater, and integrated property tax processes
• Handles complex billing scenarios, including exceptions, disputes, and delinquent accounts
• Requires coordination across internal departments, external vendors, and financial institutions

Education and Experience

• Degree in Business, Public Administration or related discipline
• 4 years experience in a similar role
• Experience with billing systems, payment processing, and reconciliation activities is considered an asset
• Experience in public sector or regulated environments is considered an asset

Required Skills/Knowledge

• Strong technical understanding of water meter reading and billing processes
• Advanced proficiency in Microsoft Excel and limited data analysis
• Strong analytical and problem-solving skills with a high attention to detail
• Knowledge of water, wastewater, and stormwater by-laws
• Ability to manage high volumes of data with accuracy and efficiency
• Strong communication skills with the ability to explain complex issues clearly
• Experience with Advanced Metering Infrastructure (AMI) or meter data management systems
• Knowledge of municipal finance and public-sector accounting practices
• Experience supporting system implementations or process improvements
• Demonstrated ability to build high levels of credibility within diverse work groups as well as the ability to develop productive partnerships with a range of stakeholders
• Knowledge of and demonstrated ability in customer service, team work, initiative, accountability and adaptability
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership  Competencies

• Demonstrates personal leadership
• Builds people and culture
• Cultivates open communication
• Shapes the future
• Navigates and leads through complexity and change

Apply Here

Attention Internal Candidates:

All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page. 

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Utility Billing and Collections Clerk

(Temporary, up to 6 months)

Service Area:  Office of the CAO

Department:  Finance

Division:  Revenue and Treasury

Work Location:  City Hall, 1 Carden Street

Work Mode:  In Person

Job Type and Duration:  Temporary, Full Time Vacancy

Position Availability:  1 existing vacant position(s)

Salary Range:  $30.69 – $37.67 per hour

Affiliation:  CUPE Local 973

Posting Period:  June 16, 2026 until position is filled.

Why Join the City of Guelph?

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position overview

Resumes are being accepted for the temporary position of Utility Billing and Collections Clerk, within the Finance Department. Reporting to the Supervisor, Utility Billing and Collections, the successful candidate will perform tasks to process accurate and timely billing and collections of water, wastewater and stormwater utility accounts.

Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
• Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
• Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
• Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
• Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
• Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
• Calculate and apply rebates and adjustments related to the billing.
• Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
• Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
• Process payments through all payment channels.
• Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
• Set up and process payment arrangements plans and review to ensure account holder compliance.
• Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
• Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
• Understand Privacy Legislation and its application within the department.
• Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
• Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
• Other duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a 2-year college diploma in Business Administration with a focus in accounting or a related discipline and 1 year experience in revenue, including but not limited to utility billing and collections specific to water, wastewater, storm water services. Candidates with an equivalent combination of education and experience may be considered. 
• Familiarity with any water billing compliance requirements and regulation.
• Understanding and experience with reconciliations and balancing daily transactions.
• Ability to make quick, accurate decisions with minimal supervision supporting procedures.
• Must possess a good understanding of relevant accounting practices and principles.
• Strong mathematical skills, aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
• Demonstrated ability to be a team player, establish effective working relationships with co-workers and a diverse group of stakeholders.
• Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner.
• Demonstrated ability to communicate clearly and effectively both orally and in writing.
• Must be well organized, able to prioritize work and meet inflexible deadlines in a demanding environment.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook).
• Experience with Central Square (Naviline), Amanda, JD Edwards, would be an asset.
• Municipal Tax Administration Program through OMTRA, completion or willingness to complete.
• CMRP or CMTP designation from OMTRA is an asset

Hours of work

35 hours per week; Monday to Friday between the hours of 8:00 a.m. and 4:30 p.m.

How to apply

Qualified applicants are invited to apply using our online application. This posting will remain open until the position has been filled. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization’s needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.