Utility Billing and Collections Clerk

(Temporary, up to 6 months)

Service Area:  Office of the CAO

Department:  Finance

Division:  Revenue and Treasury

Work Location:  City Hall, 1 Carden Street

Work Mode:  In Person

Job Type and Duration:  Temporary, Full Time Vacancy

Position Availability:  1 existing vacant position(s)

Salary Range:  $30.69 – $37.67 per hour

Affiliation:  CUPE Local 973

Posting Period:  June 16, 2026 until position is filled.

Why Join the City of Guelph?

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position overview

Resumes are being accepted for the temporary position of Utility Billing and Collections Clerk, within the Finance Department. Reporting to the Supervisor, Utility Billing and Collections, the successful candidate will perform tasks to process accurate and timely billing and collections of water, wastewater and stormwater utility accounts.

Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
• Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
• Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
• Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
• Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
• Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
• Calculate and apply rebates and adjustments related to the billing.
• Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
• Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
• Process payments through all payment channels.
• Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
• Set up and process payment arrangements plans and review to ensure account holder compliance.
• Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
• Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
• Understand Privacy Legislation and its application within the department.
• Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
• Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
• Other duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a 2-year college diploma in Business Administration with a focus in accounting or a related discipline and 1 year experience in revenue, including but not limited to utility billing and collections specific to water, wastewater, storm water services. Candidates with an equivalent combination of education and experience may be considered. 
• Familiarity with any water billing compliance requirements and regulation.
• Understanding and experience with reconciliations and balancing daily transactions.
• Ability to make quick, accurate decisions with minimal supervision supporting procedures.
• Must possess a good understanding of relevant accounting practices and principles.
• Strong mathematical skills, aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
• Demonstrated ability to be a team player, establish effective working relationships with co-workers and a diverse group of stakeholders.
• Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner.
• Demonstrated ability to communicate clearly and effectively both orally and in writing.
• Must be well organized, able to prioritize work and meet inflexible deadlines in a demanding environment.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook).
• Experience with Central Square (Naviline), Amanda, JD Edwards, would be an asset.
• Municipal Tax Administration Program through OMTRA, completion or willingness to complete.
• CMRP or CMTP designation from OMTRA is an asset

Hours of work

35 hours per week; Monday to Friday between the hours of 8:00 a.m. and 4:30 p.m.

How to apply

Qualified applicants are invited to apply using our online application. This posting will remain open until the position has been filled. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.

Hiring Process Transparency

The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & Accessibility

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization’s needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Specialist, Financial Policy & Taxation

Corporate Services – Business & Financial Planning Division

Status: (1) Regular Full-Time position

Salary Range: $81,977 – $102,471 per annum plus comprehensive benefits

Hiring Range: $81,977 – $92,224 per annum plus comprehensive benefits

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

As a Specialist you will provide complex analytical support and reporting for the Financial Policy and Taxation function within Peel Region including property tax administration and related analysis; compliance with legislative requirements and corporate standards; and assisting in preparation of timely and accurate financial reports.

What you will do in this role:

• Update and maintain financial, assessment, and taxation models annually.
• Coordinate property tax collection, reporting, and reconciliation with strong financial controls.
• Provide advanced analysis and prepare reports to support senior management’s strategic decisions.
• Contribute to long-term financial sustainability through annual property tax assessment reviews, budgeting, and policy updates.
• Support other revenue / funding programs (e.g., Canada Community-Building Fund, Provincial Gas Tax) and Major Office Incentive (Tax Increment Equivalent Grant) Program.
• Prepare briefing notes, presentations, and background papers on property tax policy issues.
• Monitor legislative changes and emerging issues in property taxation and assessment.
• Assist with internal and stakeholder presentations, workshops, and meetings.
• Support monitoring and reporting of financial activity to senior management, Council, and other levels of government.
• Maintain the Property Tax Policy Handbook and respond to ad-hoc analysis requests.
• Prepare year-end financial reporting, audit supporting documentation, and required filings.
• Provide advice, training, and support to internal / external stakeholders.
• Perform other duties as assigned.

What the role requires:

• Relevant post-secondary education in Business, Commerce, Economics or related discipline, or attainment of recognized financial, or accounting, or property assessment / valuation designation combined with a minimum of 5 years related work experience, although an equivalent combination of education and relevant experience may be considered.
• Completion of the Municipal Revenue Administration Program (MRAP, formerly MTAP) from the Ontario Municipal Tax and Revenue Association (OMTRA) is required.

Skills/Abilities: 

• Proven sound understanding and experience with financial and taxation modeling.
• Knowledge of the Assessment Act and the Municipal Act.
• Ability to develop and maintain strong, productive working relationships with regional management and staff, as well with other municipalities and external agencies.
• Excellent analytical, research, decision making and problem-solving skills.
• Sound knowledge of multiple computer applications including PeopleSoft, Microsoft Office Suite (e.g. Word, Excel, Access, PowerPoint).
• Effective written and verbal communication skills.
• Ability to make professional presentations to diverse audiences.
• Demonstrated understanding of project management principles is considered an asset.

Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

 At Peel Region, we believe in taking care of you. Here’s what you’ll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.    

Interview: Our recruitment process will be completed with video conference technology.  

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

Apply Here

Accounting Clerk

Date: June 25, 2025

Reporting To: Manager of Revenue and Taxation

Hours of Work: 35 Hours per week, as assigned

Salary: $31.84/hour (as per the 2026 Collective Agreement)

RECEPTIONIST / CLERICAL DUTIES

• Telephone, reception and customer service.
• Basic knowledge of the various municipal departments and ability to direct enquiries.
• Operation of switchboard phone systems, voice mail, dispatch and internal communication systems.
• Maintain call log and dispatch as appropriate.
• Preparation of courier deliveries (eg. Purolator) 

ACCOUNTING DUTIES

Accounts Payable:

• Validation of invoice coding distributed to Department heads and received pre-coded from Department heads.
• Processing disbursements in a timely manner by cheque, electronic fund transfer or by internet banking.
• Preparation of disbursement reports for Council.
• Reconciliation of vendor statements.
• Daily bank reconciliation and preparation of journal entries.
• Filing vendor disbursements and invoices.
• Month-end reconciliation of accounts payable to general ledger.
• Maintaining capital expenditures in asset management software.

Accounts Receivable:

• Entering cash receipting for property taxes, other departments and other revenues.
• Balancing cash receipting batches on a daily basis by payment type (i.e. cheque, interac, cash and electronic fund transfer).
• Processing and submitting pre-authorized payments files to financial institutions; uploading and updating the files into the accounting software.
• Processing property tax interest charge on delinquent accounts on a monthly basis.
• Maintaining property tax ownership changes and validating data with MPAC.
• Sending notices for arrears on a monthly basis.
• Preparation of property tax billing (for interim, final, supplemental, cancellation and omissions) and balancing assessment values with MPAC data.
• Balancing the aged accounts receivable trial balance to the general ledger.
• Maintaining property tax files by roll number; recording changes to addresses, deeds, severances and other legal information or correspondence.

OTHER DUTIES

• Problem solving using established guidelines and policies.
• Any other duties as assigned within the general scope of the collective agreement.

QUALIFICATIONS & REQUIREMENTS

• Minimum two year post-secondary education in the fields of accounting or business administration.
• Fluent in both official languages (oral and written)
• Knowledge of Microsoft software (Word, Excel, Outlook) and general office equipment (ex. fax, stamp machine, photocopier).
• Problem solving capabilities.
• Organization and time management skills.
• Ability to work independently and with others.
• Excellent customer service skills.

APPLICATION INSTRUCTIONS

Applications for this position will be accepted, in confidence, until July 21 at 4:00 p.m.

Please clearly identify the position you are applying for and include the job title in the email subject line. Resumes and cover letters must be submitted as Word or PDF attachments only. Incomplete applications or submissions in other formats will not be considered.

Applicants are to send a resume to:   

Sonal Brahmbhatt CHRP, HR/Payroll Coordinator

225 Holditch Street, Suite 101, Sturgeon Falls, ON P2B 1T1

e-mail: hr@westnipissing.ca

Please find the job posting at https://www.westnipissing.ca/town-hall/employment/

Manager of Taxation and Payment Processing 

Employment Type:  Regular Full Time 

Hours of Work:  35 

Job location:  City Hall 

Pay:  $110,794 To $138,495 Annual 

Grade/Band:  11 

Job Posting Start Date:  7/9/26 

Job Posting End Date:  8/5/26  

Job Description:  

Overview 

This position reports to the Director, Revenue Division and manages the taxation and payment processing team within the revenue division, overseeing all property tax billing, including payments in lieu of property taxes, and payment processing for property tax, utilities, and miscellaneous receivable accounts.  

This role involves developing, recommending, implementing, and monitoring policies and procedures related to these functions. Additionally, the position supervises the assessment base management function, including reviewing and appealing property assessments from the Municipal Property Assessment Corporation.  
The role contributes to the City’s budget and reporting processes by providing guidance and oversight on account reconciliations and working paper preparation. The position is also responsible for identifying, leading, and executing complex projects aimed at improving departmental efficiency and enhancing the overall customer experience for the city’s residents. 

The successful candidate will require excellent interpersonal, communication and negotiation skills. 

Responsibilities 

Leadership and Team Management 

Directly manage the work of 7 to 8 staff including two designated staff with primary responsibility for their hiring, training, directing, and performance management. 

Promote a safe, compliant, and customer focused work environment. 

Set priorities, develop work plans, motivate, and work with staff to ensure the Divisional goals and objectives established by the Director are met. 

Provide support and direction to staff regarding complex or challenging situations which require supervisory decisions.  

Ensure a customer service approach is taken in support of other City divisions. 

 Operations and Financial Management  

Responsible for managing the billing of property taxes for the residents of the City. 

Provide expertise in interpreting complex property tax legislation and analysis, ensuring compliance and consistency for all taxpayers. 

Approve tax adjustments, rebates and deferrals in accordance with applicable legislation, policies, agreements, etc. 

Report and formulate tax policies and by-laws in accordance with legislation and Council directives. 

Responsible for the administration of the property tax roll and billing in accordance to by-laws and legislation. 

Ensure compliance with legislation (Municipal Act, Assessment Act, GAAP, etc.). 

Contribute to budget preparation, financial reporting, and Council reports. 

Manage all payment processing related functions for property tax, utilities, and miscellaneous receivable accounts, including developing, recommending, implementing, and monitoring all related policies and procedures. 

Responsible for the review and management of all accounts receivable and cash receipts functions, including collection and cash handling activities. 

Deal with difficult customers; diffuses escalated situations; and resolves customer issues in a diplomatic, professional, and empathetic manner. 

Provide backup for the Manager, Billing and Customer Service in the absence of that incumbent. 

 Project Management and Continuous Improvement 

Lead and deliver complex projects to improve efficiency and customer experience. 

Identify opportunities for process automation and service enhancement. 

Collaborate with internal stakeholders across departments. 

Provide strategic input on corporate initiatives impacting revenue services. 

Monitor and report on project progress, risks, and outcomes. 

 Assessment Base Management 

Manage all hearings and meetings related to the Assessment Review Board, to protect assessment integrity and minimize losses. 

When required, Act as the City’s representative at Assessment Review Board hearings. 

Report to Council on tax and assessment related matters.  

Ensure the integrity of the City’s assessment roll including working with MPAC to maximize. integrity and growth. 

Responsible for overseeing assessment services for all City Departments. This includes the development of programs necessary to preserve and enhance the assessment base, the approval of all assessment and tax adjustments that may or may not result in changes to the  
assessment base and appealing properties in the City that are incorrectly assessed. 

Perform other duties as assigned. 

Education 

Minimum 4-Year Honours Degree in a related field (e.g. Business Administration, Economics). 

Experience 

Minimum 4 years of related experience. 

Experience in a municipal or not-for-profit setting is considered an asset. 

Additional Requirements 

Canadian Chartered Professional Accounting (CPA) designation. 

Municipal Tax Administration Program (MTAP) from the Ontario Municipal Tax and Revenue Association (OMTRA) preferred. 

Knowledge, Skills, and Abilities 

Superior communication skills, both written and oral. This position will need to communicate information in a way that can be easily understood by other City staff, Council, and the public. 

Demonstrates strong leadership and inter-personal skills in order to direct, develop, motivate and support staff in achieving short- and long-term goals and objectives. 

This role offers the opportunity to work collaboratively on-site at City Hall, fostering strong team connections and in-person service excellence.  Remote work is not available for this position. 

Reliable with a good attitude and employment record. 

Department:  FIN-Financial Services Department 

Division:  FIN-Revenue Division 

Union Code:  Non Union, Management 

Req Id:  968 

Job Code:  0832 

Number of Openings:  1 

Please apply online